Privacy Policy — How tk000 Collects, Uses, and Protects Your Data

Introduction

tk000 ("we", "our", "the Platform") operates the online casino and sports betting website accessible at https://tk000.pro. This Privacy Policy describes how tk000 collects, processes, stores, shares, and protects personal data relating to users ("you", "the User") who access or use any part of the platform.

tk000 is committed to responsible data handling. We recognise that the personal information you provide to us when creating an account, making a deposit, or contacting our support team is sensitive, and we take our obligation to protect that information seriously. This policy is written in plain English so that every player in Bangladesh can understand exactly how their data is being used.

This Privacy Policy applies to all data collected through the tk000 website, mobile-optimised web experience, in-platform communications, customer support interactions, and any other service operated by tk000. It does not apply to third-party websites or game providers that may be linked to or embedded within the platform — those parties have their own privacy policies that govern their data practices.

If you have questions about any aspect of this policy, or if you wish to exercise any of your data rights, please contact our support team at [email protected]. Our support team is available 24 hours a day, 7 days a week, in both English and Bengali.

Personal Data We Collect

The categories of personal data we collect about you depend on how you interact with the tk000 platform. The following table outlines the main categories of data we collect and the context in which each category arises:

We do not collect sensitive special-category data such as biometric data, health records, racial or ethnic origin, religious beliefs, or political opinions. We do not knowingly collect data from individuals under the age of 21.

How We Collect Your Data

tk000 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, submitting a support request, or responding to a survey or promotion.
• Automated technologies: Technical and usage data collected automatically when you access the platform, including through cookies, server logs, and similar tracking technologies. This data is collected regardless of whether you are logged into an account.
• Third-party sources: Identity verification data and fraud risk assessments provided by our KYC service partners when you submit verification documents. Payment confirmation data provided by bKash, Nagad, Rocket, Upay, and other payment processors when you complete a transaction.
• Game providers: Aggregated gameplay data, including bet histories and game session records, shared by our certified game studio partners (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) in connection with the delivery of their games on the tk000 platform.

Purpose and Legal Basis for Processing

tk000 processes your personal data only when we have a lawful basis to do so. The following table sets out the primary purposes for which we use your data and the legal basis that applies in each case:

Where we rely on legitimate interest as our legal basis, we have assessed that our interests are not overridden by your privacy rights. You may object to processing based on legitimate interest at any time by contacting our support team.

Sharing Your Personal Data

tk000 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. We share personal data only in the following limited circumstances:

• Payment processors: We share the minimum necessary financial data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment service providers to process your deposits and withdrawals. These partners operate under their own privacy policies and are independently responsible for their data practices.
• KYC and identity verification providers: We share identity document data and personal details with specialist third-party verification services to confirm your identity and age as required. These providers are contractually bound to process data solely for the purpose of verification.
• Game studio partners: Aggregated gameplay session data is shared with and received from our licensed game studio partners (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) to facilitate game delivery, settle bets, and investigate disputes.
• IT and platform service providers: We engage trusted technology vendors to provide hosting, security monitoring, analytics, and customer support tooling. These vendors process data on our behalf under strict data processing agreements and may not use the data for any other purpose.
• Law enforcement and regulatory authorities: We may disclose personal data when required to do so by applicable law, court order, or lawful request from a competent authority. We will notify affected users where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of tk000's business, personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

Cookies and Tracking Technologies

tk000 uses cookies and similar technologies (such as local storage and session tokens) to operate the platform, maintain your logged-in session, remember your preferences, and analyse how users interact with our website. A cookie is a small text file placed on your device when you visit a website.

The following categories of cookies are used on the tk000 platform:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable features such as maintaining your login session, processing transactions, and applying security measures. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Functional Cookies: These cookies remember your preferences, such as language settings and display options, to provide a more personalised experience on return visits.
• Analytical Cookies: These cookies collect aggregated, anonymised information about how users navigate the platform — including pages visited, time spent, and technical errors encountered. This data is used solely to improve platform performance and user experience. tk000 does not use this data to identify individual users.

tk000 does not use advertising cookies, behavioural targeting cookies, or any cross-site tracking technologies. You can manage your cookie preferences at any time through your browser's settings. Note that disabling strictly necessary cookies may prevent certain features of the platform from functioning correctly.

Data Security

tk000 implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes the following measures:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption at rest for sensitive stored data, including financial records and identity documents.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required by their job function.
• Regular security audits and penetration testing conducted by independent security specialists.
• Secure data centre infrastructure with physical access controls, redundant systems, and continuous monitoring.
• Two-factor authentication (2FA) available for player accounts to provide an additional layer of login security.
• Staff training on data protection and information security practices, with mandatory annual refresher training.

Despite these measures, no system connected to the internet can be guaranteed to be 100% secure. In the event of a data breach that poses a significant risk to your rights or interests, tk000 will notify affected users as promptly as practicable and take all reasonable steps to mitigate harm. You are encouraged to report any suspected security incident involving your account to [email protected] immediately.

Data Retention

tk000 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and no longer. The specific retention periods that apply to different categories of data are as follows:

• Account and identity data: Retained for the duration of your active account, plus up to 5 years following account closure. This period reflects our legal obligations in relation to anti-money-laundering record-keeping requirements.
• Financial and transaction records: Retained for a minimum of 5 years from the date of each transaction, in accordance with applicable financial record-keeping requirements.
• KYC verification documents: Retained for up to 5 years following account closure, or longer if required by a specific legal obligation or ongoing regulatory investigation.
• Customer support communications: Retained for up to 3 years from the date of the communication, or longer if the communication relates to an unresolved complaint or legal dispute.
• Technical and usage data: Retained in aggregated, anonymised form for up to 2 years for analytical purposes. Identifiable technical data (such as raw IP logs) is retained for up to 12 months.
• Marketing preferences: Retained until you withdraw consent or close your account, whichever is earlier.

When data is no longer required under the applicable retention period, it is either securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual.

Your Data Rights

As a user of the tk000 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request" and your registered account username.

• Right of Access: You have the right to request a copy of the personal data that tk000 holds about you. We will respond to access requests within 30 days and will provide the information in a clear, structured format.
• Right to Rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Certain data (such as your registered name) may require documentary evidence before it can be amended.
• Right to Erasure: You may request that we delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected and we have no legal obligation to retain it. Please note that this right is not absolute and may be subject to our legal retention obligations.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances, such as while a correction request is being assessed.
• Right to Object: You have the right to object to processing of your personal data where we are relying on legitimate interest as the legal basis, or where data is being used for direct marketing purposes.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where tk000 is processing your data on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

We will respond to all data rights requests within 30 calendar days. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your data rights unless requests are manifestly unfounded or excessive.

Children and Minors

The tk000 platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from any individual under the age of 21. Age verification is a mandatory step in the account registration and KYC process, and we reserve the right to request documentary proof of age from any user at any time.

If tk000 becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental consent (where applicable), we will take immediate steps to delete that data and close the associated account. Any winnings or funds associated with such an account may be withheld pending investigation.

If you believe that a minor has registered on the tk000 platform or that personal data of a minor is held by us, please contact [email protected] immediately so that we can investigate and take appropriate action.

Third-Party Links and Embedded Content

The tk000 platform may contain links to or embed content from third-party websites, game providers, or payment processors. This Privacy Policy applies solely to the tk000 platform. When you follow a link to a third-party website or interact with embedded third-party content, you leave the scope of this policy, and the privacy practices of that third party apply instead.

tk000 is not responsible for the privacy practices, content, or data handling of any third-party website or service, even where that website is linked from or integrated into the tk000 platform. We encourage you to review the privacy policies of any third-party sites or services you interact with.

Game content provided by our licensed studio partners (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) is delivered under data processing agreements that restrict these partners to processing data solely for the purpose of delivering their games on our platform. These partners do not have independent access to your tk000 account data beyond what is necessary for game functionality.

Updates to This Privacy Policy

tk000 reserves the right to update or amend this Privacy Policy at any time. We will notify registered users of material changes to this policy by displaying a prominent notice on the platform or by sending a notification to your registered mobile number. The updated policy will take effect on the date stated in the revision notice.

The effective date at the top of this page reflects the date of the most recent revision. We encourage you to review this page periodically so that you remain informed of how your data is being used. Your continued use of the tk000 platform after a revised Privacy Policy has come into effect constitutes your acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way tk000 handles your personal data, please contact our Data Support team using the details below. All privacy-related enquiries are handled confidentially.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Requests: "Privacy Enquiry" or "Data Rights Request"
• Live Chat: Available 24/7 via the in-platform chat widget
• Response Language: English and Bengali
• Operating Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)
• Coverage: Serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other areas of Bangladesh

We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 calendar days. For complex data rights requests, the response period may be extended by a further 60 days as described in Section 9 above.